020 7610 9210
Letting your property can be a daunting experience, especially if you are a brand new landlord; you are letting your own home; or if you have ever experienced things going wrong in the past. Stella has over 25 years property management experience, an LLB in Law, an MA in Property Valuation and Law and keeps abreast of the ever-changing legislation and market changes.
Property management is not only about property and legislation though. It is really much more about people management. Stella Hockley is customer focused and takes time to understand the needs of clients and also the needs of tenants. It is vital for investors to recognise that tenant satisfaction is key to maintaining occupancy, limiting turnaround costs and maximising return. Diplomacy is always key in smoothing the Landlord / Tenant relationship which is traditionally fraught.
Stella’s understanding nature and small business structure also means that a flexible and tailored service may be offered and each and every client is personally known. Similarly, the contractors utilised to repair and refurbish properties for clients, are individuals who become familiar with the history and any quirks of the properties and appliances within and who offer the same quality of accountability, as Stella herself.
Integrity is of the highest importance to Stella Hockley and many good, long-term relationships have been built with both landlords and tenants due to this. All parties will always be treated fairly; clients will be advised fully and clearly; and the most cost-effective solutions will be suggested to fulfil legal obligations.
Stella Hockley is a longstanding member of the Association of Residential Letting Agents (ARLA Property mark) www.arla.co.uk; the Property Ombudsman Scheme (TPOS) www.tpos.co.uk and the Tenancy Deposit Scheme (TDS) www.tenancydepositscheme.com.
All landlord and tenant money is protected in a dedicated, ring-fenced, client money bank account, in accordance with the ARLA Propertymark Client Money Protection Scheme https://www.propertymark.co.uk/media/1047029/cmp-leaflet.pdf
Our in-house complaints procedure may be found here: In-House Complaints Procedure